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Dallas, Texas
United States
Texas Restaurant & Hospitality Network
(9 members)
National Speakers Association
(34 members)
The Multi-Unit Leader
(11 members)
It's Hospitality
(7 members)
Gen-X
(30 members)
Coaching in Hospitality
(29 members)
Wine Lovers
(262 members)
Talent Revolution
(137 members)
CHART Training
(134 members)
Menu Development
(22 members)
Nothing should ever be random. I would tie the gas card - as we are doing for several clients - to sales from the guest. 10% of each purchase will come back to the guest in the form of a gas card a... more
Tagged: menu, innovations, ideas, economy
Added a reply 18 hours ago
I talk and work with some of the most successful operators across the country and the answer is a resounding "no". The only correlation that exists is between a tight economy and bad operations. Su... more
Tagged: menu, innovations, ideas, economy
Added a reply Jul 2
Luck has nothing to do with it - if you have an "A" level business. And when is the time to not be on your "A" game? First impressions, last impressions and every impression in between is important... more
Tagged: menu, innovations, ideas, economy
Added a reply Jul 1
Tons of great ideas in the Restaurant Marketing and Branding groups!
Tagged: menu, innovations, ideas, economy
Added a post Jul 1
Testing a line of seafood pizzas for whom? An individual restaurant or for mass consumption? If it's an individual restaurant, you're asking a group of "professional guests" on a forum that can gi... more
Tagged: seafood, innovation, menu, pizza
Added a post Jul 1
What's the best possible culture of inclusion look like? What do you have to do to make that vision a reality?
Added a reply Jun 28
If you cannot teach your staff about the business side of your restaurant, then one of two things is happening: 1. You have the wrong staff, or 2. You have the wrong leadership mentality.
Added a reply Jun 27
If you don't share the wealth, you won't get the results for very long.
Added a reply Jun 26
Did you get that I tried to give you an "assist" on that one? I'm sure it's a very big bruise!
Added a reply Jun 26
Tell them it's as measurable as any other form of management. When we measure productivity in a client's business (and you can quote me on this!) after we have been engaged to Coach their team - ma... more
Tagged: coaching, jeffreysummers, leadership
Added a reply Jun 26
Anytime! Does this mean I can send you a bill?
Tagged: jeffreysummers, values
Added a reply Jun 26
...not to mention just building a better way of life for yourself. Good stuff Nora, thank you!
Tagged: coaching, jeffreysummers, leadership
Added a reply Jun 26
Getting a little help from those who've been there before can come in handy. Now there's evidence that, in addition to the weary worker receiving the tips, coaching is a boost to the whole compan... more
Tagged: coaching, jeffreysummers, leadership
Started this discussion. Last reply by Jeffrey Summers Jun 26.
In total agreement with you Paul!
Added a post Jun 25
Learn & use their names!
Tagged: guest, service, intro, greetings, engagement
Added a post Jun 24
The Top 10 RCS Values are: 1. People First 2. Integrity 3. Fun 4. Professionalism 5. Service Minded 6. Change Culture 7. Leadership 8. Community 9. Profitability 10. Personal Growth We work these... more
Tagged: jeffreysummers, values
Added a reply Jun 23
What's the value at risk here? Have the conversation with the owner and tell him straight out that he needs to fix it today or OSHA will be called - or worse, his staff may walk out on him in its e... more
Tagged: osha, health & safety, boh, restaurants, law
Added a post Jun 22
Tom Peters on Hiring For Passion
Added by Jeffrey Summers
Don't Try This At Home!
Added by Jeffrey Summers
Social Media in Plain English from leelefever on Vimeo.
Added by Jeffrey Summers
Word Of Mouth Cheat Sheet
Added by Jeffrey Summers
By Jeffrey Summers on Jul 3, 2008 at 1:53pm | No Comments (Add) | 2 Views
“We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable rights, that among these are life, liberty, and the pursuit of happiness. That to secure these rights, governments are institut... more
By Jeffrey Summers on Jun 6, 2008 at 9:51pm | 1 Comment (Add) | 11 Views
1. Leadership. Do you or someone on your staff provide it? Nothing will happen unless you can. 2. Engagement. Are you ready, willing and able to do whatever is necessary to be successful? Don’t tell me you want to lower your food cost and not be willing to invest ... more
By Jeffrey Summers on May 31, 2008 at 5:09pm | 12 Comments (Add) | 131 Views
THE RESTAURANT BUSINESS PLAN! The restaurant industry has one of the highest rates of bankruptcy of any industry in today’s economy. This is coupled with one of the lowest profit margins available to the entrepreneur. Restaurants that fail are usually undercapital... more
By Jeffrey Summers on May 29, 2008 at 7:28pm | 2 Comments (Add) | 22 Views
An "Exit Strategy" is the 2nd most important issue in any lease behind the financials! If you can't include one - don't sign! Remember, it's not about what you deserve, it's about what you negotiate. To read more about Lease Negotiating Strategies, click here. more
By Jeffrey Summers on May 21, 2008 at 12:48pm | No Comments (Add) | 27 Views
The June Operator’s Conference Call is scheduled for June 16th at 9:00 a.m. CST. On this call we will discuss ways to improve your operation’s efficiency and marketability through answers to your submitted questions. Once you register, please send your questions o... more
By Jeffrey Summers on May 19, 2008 at 11:22pm | No Comments (Add) | 41 Views
A recent customer poll surveyed 362 firms about their customer service attitudes. Percentage of firms that said they are "customer focused" - 95% Percentage of firms that said they deliver "superior" customer service - 80% Percentage of customers of these firms that... more
By Jeffrey Summers on May 16, 2008 at 1:27pm | 3 Comments (Add) | 44 Views
Hugh MacLeod just posted an interesting comment on Twitter that I happened to agree with. He said, " Funny how the "Live to Work" crowd often get more actual "Living" done than the "Work to Live" crowd." Does this hit the nail on the head for anyone? more
By Jeffrey Summers on May 14, 2008 at 6:28pm | 6 Comments (Add) | 74 Views
Foie Gras for everybody! more
By Jeffrey Summers on May 11, 2008 at 6:44am | 10 Comments (Add) | 89 Views
1. One-On-Ones: The best tool that gets the best results for our clients is the 5-minute, "One-On-One" utilized with EVERY employee, EVERY day. We Coach them to pick one employee every day to sit down and have a one-on-one conversation with. This isn't a "gotcha" e... more
By Jeffrey Summers on Apr 18, 2008 at 9:21pm | 21 Comments (Add) | 258 Views
Eating out this week, I encountered these actual quotes used by service staff and managers to address myself, my guests or others around us. 1. "I'm sorry, (...I didn't get to your table...) I'm just too busy!" 2. "Did you want your change?" 3. "____________________... more
By Jeffrey Summers on Apr 14, 2008 at 1:25am | 24 Comments (Add) | 59 Views
The fortunate thing about time is that it doesn’t stop. And even a bad shift will eventually end. The question is what do you do with the de-brief? This situation offers a tremendous opportunity to learn from and come out on the other side, more aware of what actuall... more
By Jeffrey Summers on Apr 11, 2008 at 12:00am | No Comments (Add) | 12 Views
I've been in the Restaurant business for 27 years and it still amazes me how so many people think that all business is related - that what worked for GE or IBM or the record store down the street or the hot dog stand across town - must also work for you. That's wrong... more
By Jeffrey Summers on Mar 18, 2008 at 12:48am | 5 Comments (Add) | 27 Views
Read about it here! more
By Jeffrey Summers on Mar 10, 2008 at 11:48pm | 5 Comments (Add) | 27 Views
Did you ever have it? What happened to it? Can you get it back? Do you really want it back? What’s different about it now that needs to change in order to have it back? What does “Wow” look like today? Tomorrow? Next year? Is “Wow” a core value? Why not? What did yo... more
By Jeffrey Summers on Feb 18, 2008 at 2:50pm | 2 Comments (Add) | 14 Views
Words mean things. It's the difference between ... - "customers" and "guests" - "marketing and "advertising" - knowing and doing, - communicating a really good idea and talking to hear your own head rattle - the difference between a "turnover" problem and a "retenti... more
By Jeffrey Summers on Feb 9, 2008 at 8:37pm | 5 Comments (Add) | 47 Views
The discussion once again revolves around our “bad economy” and what operators can do to “weather the storm”. This is the essence of the points that need to be made. I’m a trained economist by education and I really don’t even know what the “natural lifecycle of eco... more
By Jeffrey Summers on Jan 26, 2008 at 9:54pm | 1 Comment (Add) | 25 Views
You’ve probably heard about “The 80-20” rule until you want to scream. It’s the notion that 80 percent of your results come from 20 percent of your efforts. Let’s explore the origins of that rule. It’s called the Pareto Principle, named for the Italian economist Vilf... more
By Jeffrey Summers on Jan 26, 2008 at 9:51pm | 4 Comments (Add) | 17 Views
In an NRA poll, 55% of adults said their kids influenced their decision to dine at a table service restaurant. 47% said their kids determined which restaurant. It’s undeniable that children get hungry and must be fed three times a day. Since dining alone is not an op... more
By Jeffrey Summers on Jan 26, 2008 at 9:32pm | 2 Comments (Add) | 14 Views
Let’ try this - if you are brave enough! Take your stopwatch and a clipboard and, without telling anyone what you are doing - and as discreetly as possible, time this transaction - the time it takes from when your guest walks in your door, to the time it takes for th... more
By Jeffrey Summers on Jan 26, 2008 at 9:26pm | No Comments (Add) | 18 Views
“A little less conversation, a little more action please. All this aggravation ain’t satisfactioning me. A little more bite and a little less bark. A little less fight and a little more spark. Close your mouth and open up your heart and baby satisfy me. Satisfy me ba... more
Stacy:) has added a photo to the pool:
messy sushi rolls and clutter...I took giant bites and poured on the soy sauce :)
La tartine gourmande has added a photo to the pool:
Simple pleasures.....love these types of soup which I make all the time. Recipe will follow on my blog, when I have more time!!!
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Great first name too :)
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