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Lewis Center, OH
United States
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Wasn't the "Chain" as you know....it was a great Mom and Dad and some damn fine mentors along the way....don't you worry I am just naive enough to believe I can change a major chains way of doing b... more
Added a reply Jun 26
Walk way to my new restaurant
Added by Andy Swingley
Hiring in 2009
Added by Andy Swingley
By Andy Swingley on Jun 21, 2008 at 8:18am | 2 Comments (Add) | 22 Views
When can I say enough is enough and just hold a manager accountable to the desired behavior I am looking to achieve? The answer requires that a few steps must be taken first and the steps are clear. Teaching – The most often overlooked step in any leadership model, ... more
By Andy Swingley on May 19, 2008 at 7:48pm | 6 Comments (Add) | 53 Views
I have heard this buzzword a lot recently and I get it but how do you “manage” talent? Talent can’t be managed, it has to be lead! As soon as one starts managing talent, it will go away. Here are some tips on what “talent” needs to stick around in your business! Dev... more
By Andy Swingley on May 17, 2008 at 5:57am | 3 Comments (Add) | 81 Views
Check out this week’s Leadership group “Best Practices” on our continued search for your best ideas in the area of Leadership. You would pay $1,000’s of dollars for this kind of advice but you get it free here in the Leadership group. Thanks to Amanda Milicoff for ... more
By Andy Swingley on May 9, 2008 at 6:32am | 2 Comments (Add) | 60 Views
Alright so I was just looking for a controversial title that would grab your attention! This week’s Leadership group contest has kicked off with a bang and many people have already posted their best stuff. Remember $100 to your favorite eatery and 10,000 points are ... more
By Andy Swingley on May 5, 2008 at 7:29am | 3 Comments (Add) | 102 Views
The Leadership group is looking for your best practice! FOHBOH has graciously teamed with the Leadership group to build great content within the site. Here is how it works. Submit your best Leadership practice in a discussion format on the Leadership group page. The... more
By Andy Swingley on Apr 24, 2008 at 3:58am | 13 Comments (Add) | 135 Views
An important factor for a positive work environment is safety and trust in the leadership that runs the business. Integrity, open door communication, fairness, and no favoritism are just a few of the positive values that employees want in their work environment to st... more
By Andy Swingley on Apr 18, 2008 at 1:33pm | 11 Comments (Add) | 106 Views
This past Sunday, our local pastor rolled this off her tongue as she was discussing our connection to a higher power and it struck me as pertinent to some of the business world out there. I have heard these a lot lately……how about you? This recession is killing us…... more
By Andy Swingley on Apr 11, 2008 at 5:06pm | 6 Comments (Add) | 20 Views
One of the skills we should all take time to be better at everyday is listening. Many opportunities pass us by each day when we don’t engage in “active” listening. There is a positive benefit to be gained from everyone you interact with on a daily business especially... more
By Andy Swingley on Apr 7, 2008 at 5:42am | 4 Comments (Add) | 19 Views
Do you find as a leader that you get stuck in the, “If I want it done right, I have to do it myself” mindset. As your schedule gets busier and you find yourself coaching and teaching less because of perceived workload, your to do list gets even bigger and you find th... more
By Andy Swingley on Mar 29, 2008 at 9:52am | 12 Comments (Add) | 19 Views
If I ventured to guess, I bet a large percentage of us got into the restaurant biz because it was a place to earn some extra cash while we worked our way through school to find a “real job” As time wore on, we soon discovered this was a dynamic business that engaged ... more
By Andy Swingley on Mar 22, 2008 at 7:28pm | 8 Comments (Add) | 37 Views
Whether you own your own business or manage one, long tenure within an establishment can cause complacency and at times a leader can grow a set of blinders to the opportunities within the restaurant A friend not too long ago shared a story with me about how over tim... more
By Andy Swingley on Mar 18, 2008 at 10:50am | 2 Comments (Add) | 24 Views
I sometimes struggle to explain to managers in the casual dining segment/National Chain how they can directly impact the marketing of the restaurant. They just see themselves as the "operators" of the business. I recently read from Jim Sullivan's book, Multi Unit Lea... more
By Andy Swingley on Mar 16, 2008 at 6:32pm | 24 Comments (Add) | 38 Views
Thanks for the overwhelming response to the recent blog debating Great Food or Great Service, where to go first. Hands down the choice was Great Service. Two quotes I pulled came from within this community that made me think, so how DO you take the next step in your ... more
By Andy Swingley on Mar 15, 2008 at 3:40pm | 51 Comments (Add) | 67 Views
This topic came up recently in another blog and was a table thumper among some business colleagues recently. What is your opinion? Here is the scenario. You recently acquire, purchase, or are transferred to a poor running restaurant and have to get it back up on it'... more
By Andy Swingley on Mar 12, 2008 at 8:30pm | 7 Comments (Add) | 18 Views
In this week's Restaurant news, the headline reads, "Operators navigate challenges, rewards of self-order Kiosk initiatives". It appears that some of our quick service partners have figured out a way to get even farther away from the people they choose to service. T... more
By Andy Swingley on Mar 4, 2008 at 4:46pm | 13 Comments (Add) | 16 Views
As the owner or operator of a business, many times we get caught up in the paradigm that our managers and hourly employees miss the mark because of their work ethic, understanding, or knowledge of the business. We then find ourselves evaluating how the employee is pe... more
By Andy Swingley on Mar 1, 2008 at 9:29pm | 2 Comments (Add) | 15 Views
I am often asked, “What is the most important foundation of running a great business?” In my experience, there is no single answer rather two equally important principles to follow. First, a strong basis of practical execution, and second, hiring only the best candi... more
By Andy Swingley on Mar 1, 2008 at 8:29pm | 1 Comment (Add) | 3 Views
In these fast paced times of generational companies and the struggle between the baby boomers, Xers, Yers, and Millenials to understand each other, which is the best vantage point from which to sit. Stay in the same job for a long time and become a cultural foundatio... more
By Andy Swingley on Mar 1, 2008 at 7:00pm | 1 Comment (Add) | 10 Views
There are many phrases that come out when it comes to establishing a paradigm of great guest service. “The guest is always right”, “Never say no to a guest”, and most recently my favorite “The Guest is the Boss!” First, before continuing, I must agree with all of the... more
Stacy:) has added a photo to the pool:
messy sushi rolls and clutter...I took giant bites and poured on the soy sauce :)
La tartine gourmande has added a photo to the pool:
Simple pleasures.....love these types of soup which I make all the time. Recipe will follow on my blog, when I have more time!!!
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Thanks very much for the welcome. I will check out the Leadership section and definitely consider it! Thanks again!
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