Mark Netsch's Page
- Mark Netsch
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About Me
- Male
Edina
United States - Member # 11,854
- No Referrals
- Joined Jun. 10, 2009
- Seen Jan 11
Awards 
- 940 Points
Contributions
- Discussions (5)
Mark Netsch's discussions
Dining in Minneapolis
Added a post Oct. 22, 2009
Has Franchise Training Failed Your Customers and Franchisees?
Added a post Oct. 22, 2009
100% Satisfaction Guarantee. Really?
1 Reply
Started this discussion. Last reply by tcampos Jul. 16, 2009.
Profile
- Title
- President and Consultant
- Company
- PerformanceScope, Inc.
- Website
- http://www.PerformanceScope.com
- mnetsch@PerformanceScope.com
- I work for the foodservice industry and my profession is
- Consultant
- Biography
- Mark Netsch is Founder and President of PerformanceScope, a survey research and consulting firm that provides organizational performance solutions including direct guest and employee feedback programs to restaurants. Mark draws on over twenty years experience in the restaurant industry to design measurement and accountability solutions for PerformanceScope’s clients ranging from single-unit operators to national chains. Mark guides operators in creating a customer-centric culture, creating guest and employee loyalty, and optimizing performance through accountability and feedback.
Mark Netsch's Blog
Nation-Wide Fast Casual Guest Satisfaction Measurement Program
By Mark Netsch on Jun 15, 2009 at 8:40am | No Comments (Add) | 18 Views
PerformanceScope is developing a normative fast casual guest satisfaction survey program. We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera... more
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Comment Wall (2 comments)
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Thanks for the connection. Look forward to your blog posts.
Alyson
FoodCalc