Coaching in Hospitality

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11 Comments

Comment by Bharat Mansukhani on March 4, 2009 at 6:30am

Some of my beliefs on coaching:
1. It needs to be shoulder to shoulder.
2. Do not forget the "Tell, Show, Do, Validate" method.
3. Praise and then give feedback.
Someone on this page mentioned "Smile". It is my firm belief that you cannot train or coach someone to smile. This is something you need to hire. You can train talent, but things like being high energy or smiling is what you need to look for in a prospective candidate.
Coaching above all needs a lot of "patience" - Do you have it?

Comment by Patrick O on February 19, 2009 at 12:00pm

I believe that coaching can also mean mentoring as well as training. Does anyone have any good websites that would involve train the trainer information. I would really appreciate it if someone could help me out.
Cheers,
Patrick

Comment by Patrick O on December 14, 2008 at 10:17am

Hello all.
I'd love to share my insights, visions, opportunities and outlook for change, in this group. Being a lead trainer in my restaurant, as well as trainer at the corporate level, I feel I'd be able to contribute some coaching ideas.
Thanks,
Patrick

Comment by John Gani on July 20, 2008 at 11:30am

When I need to "coach" or change a behavior, I always start with a compliment, then on to the problem. Jimmy your pies look good today, but I have noticed that your thin crust pies aren't quite as good as the hand tossed. Is there something I can help you with? What I have noticed is your sauce line is much too thick on the thin crust and that usually makes a very messy pizza.....etc.etc

Comment by Paul Paz on July 9, 2008 at 11:53pm

Promote their strengths.
Paul Paz - www.Waitersworld.com

Comment by Dan Williams on July 5, 2008 at 8:59am

Hello All! I'm new to the group, but excited to share coaching ideas. We all know that the minute you stop coaching is the same minute that you stop seeing results. My Golden Rule: I make a conscious effort to praise good performance 10 times for every 1 counseling. (I don't mean to plagiarize, and I'm sure there is someone out there in my past who taught me that... and in turn was taught by someone else who perhaps read it in a book on developing teams.

Comment by Francois Steichen on July 1, 2008 at 8:52pm

Thank you for "Coaching Skills for Managers." It gave me some fresh perspective going forward on my most recent experience with a boss - the most unconstructive one of my life.

Comment by Bob Olden on July 1, 2008 at 5:38pm

I work for a company that calls all the managers "coaches" and has a strong emphasis on developing coaching skills. We are just scratching the surface. I hope to learn a lot from people in this group.

Comment by Darren Miles on June 30, 2008 at 2:53pm

I'm in!

How can you tell when someone needs encouragement?.......they're breathing!

Thanks for the invite Denise.

DM

Comment by Jeff Portwood on June 29, 2008 at 5:01pm

Denise - I'd join any group you start! You're on top of what's going on and I look forward to participating in discussions on this group.

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